This feature is part of our Professional plan, and allows you to analyze keywords mentioned in your survey comments, and place these in to different themes so that you can easily identify areas that are going well, and those that need a bit of work.

The theme buckets section is on your Dashboard page, just under the leaderboards section. To add a new Theme bucket click the Add button next to the title, or to edit just click on the pencil icon on the right hand side of exisiting theme.

You can add in any words that are related to that theme, and hit save! This will analyse all your comments (within the filtered date range), and you can see a breakdown of the NPS for each of these themes. 

Isolating words

If you're using a word that is found in other words, example: "river". It can be found in driver, screwdriver, and strivers. You can isolate the word by putting these { } around the word, like {river}. That will pull in responses with only that isolated word and not other words that contain it. 

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