Tips & Tricks

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20 articles in this collection
Written by John Ballinger, Andrew Shanks, and Abby Castro

Tips & Tricks: Use your spare AskNicely seats to add members of your executive team

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Written by John Ballinger
Updated over a week ago

Tips & Tricks: Customize survey templates with custom data

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Written by John Ballinger
Updated over a week ago

Tips & Tricks: Personalizing email templates with custom data tags

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Written by John Ballinger
Updated over a week ago

Tips & Tricks: Using themes to categorize feedback

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Written by John Ballinger
Updated over a week ago

Tips & Tricks: Respond to customers faster by creating templates

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Written by Andrew Shanks
Updated over a week ago

Customizing 5 Star Accounts

How to create Workflows and customize your 5 Star survey
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Written by Abby Castro
Updated over a week ago

How to download your "surveys sent" history

Downloading raw historical data
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Written by Andrew Shanks
Updated over a week ago

The AskNicely App for iOS or Android

View, manage, and respond to customer feedback fast from your mobile device.
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Written by Andrew Shanks
Updated over a week ago

Exceeding the SPF record Limit

What to do when the number of SPF records on a domain exceeds 10
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Written by John Ballinger
Updated over a week ago

Email Blocklists

Block certain email addresses or email domains from being imported
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Written by John Ballinger
Updated over a week ago

Saving Dashboard Views & Email Digests

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Written by Andrew Shanks
Updated over a week ago

Workflows

Trigger the next best action when a customer responds to a survey
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Written by Andrew Shanks
Updated over a week ago

Workflows: Get More Reviews

Special features for the Get More Reviews workflow (plus other Workflows)
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Written by Andrew Shanks
Updated this week

No Feedback? No Problem.

Our Workflow feature helps you take advantage of receiving an NPS score without a comment.
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Written by Abby Castro
Updated over a week ago

Feedback Topics

Utilize Feedback Topics to gain additional insight from your clients
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Written by Andrew Shanks
Updated over a week ago

Theme Buckets

Advanced Text Analytics for response comments
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Written by Andrew Shanks
Updated over a week ago

Publishing Testimonials

Publishing
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Written by Andrew Shanks
Updated over a week ago

Sending from your domain

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Written by Andrew Shanks
Updated over a week ago

Sending from your domain - DKIM + SPF

Configuring your DNS for SPF and DKIM - the copy and paste solution
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Written by John Ballinger
Updated over a week ago

Multiple Survey Templates

Add a different template or support different languages
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Written by Andrew Shanks
Updated over a week ago