By default we will send your surveys from an AskNicely email address (firstname.lastname@example.org), but it's a good idea to set up your own domain to send these from in your Account settings. This means your customers will see your email address, so might be more likely to open and respond (anything to increase open rates is a good thing!).
Click on the cog wheel in the bottom left hand corner of your screen, your general settings will show up. From here select "Email Domain".
Once you're on the My Domains page, click on "+Add New Domain" to get the process started.
In Step #1: Enter your domain in the address box and then click save. This is just the end part of your email address, anything after the "@" symbol.
You might need some help from your email administrator or tech support team here! All they need to do is update a couple of settings in the backend; the details they need to copy/paste are on this part of your Domain settings page.
If you are a larger company, there is a possibility that you have too many emails on your domain (we are not able to set it up if there is more than 10). In this case, your email administrator can create a subdomain for us to send these from, and pop that back in Step One instead. You need to be able to receive emails to the address, so make sure that it is set up to do that.
Next we need to just verify the email address. Enter an email address with that domain, and click "Send verification link". The email address entered must be able to receive and send emails. We will send you an email with a special link in it (this should come from Mandrill, which is the email server).
Pro Tip: Use your actual email address here since you're able to change the email address that you'll actually be sending from in Step #4
Once you get the email, copy and paste the verification link back in to Domain settings page, re-enter your email just above it, and click Verify Link. The above is an example of a completed Step #3.
Almost done! Just enter the email address you want these to be sent from, and that's it. While our platform suggest using a "noreply" email, we'd encourage you to use something different since "noreply" emails can get caught in content filters and not reach their final destination.
There can be a lot of autoresponders, which is why the default is noreply. You are able to change this to "feedback" or "customercare" or another fun name, but it is encouraged at that point that the email actually exist.
Send from Multiple Domains
AskNicely allows you to connect multiple email domains under a single AskNicely account. This can be very helpful if you have individual branches or brands under one umbrella. As seen in the photo above, there are currently two domains connected for AskNicely but there can be more.
Simply click on "+ Add New Domain" and start again from Step #1.
You will then be able to assign specific domains to specific Email Templates and Workflows once you have the additional domains connected.
Issues with your domain? Too many records? Check out or Sending from your domain - DKIM + SPF article to help troubleshoot.