Now you can tag teammates anytime you need to discuss or escalate feedback from a customer. Just add a note and tag them using @ and their name, and they'll get notified (by email or push notification). 

Tags are perfect for getting input from the right people, fast.

How to add teammates to conversations

On the "Responses" page, on the feedback you want to share, select "Note". In the note area, type "@" followed by the teammates name and any information you'd like to share with them internally. Then select "Post".

Your teammate will see a notification in AskNicely, and also receive an email letting them know there is an internal note they've been mentioned in. If they use the AskNicely iPhone or Android apps they will have push notifications available.

Pass on positive customer feedback to your teammates, share issues, and empower your team to address and answer customer questions fast.

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