When you integrate AskNicely and Slack, the default is to post all responses to the #asknicely channel.  Using workflows, however, there are many ways to customize the integration so it best fits your business.

Here are a couple possibilities:

Automatically post commenting promoters from New Zealand to #kiwi_praise

  1. Login to AskNicely and go to the Workflows tab.
  2. Choose "Send to Slack" at the bottom.
  3. Set to automatic trigger.
  4. Add a rule: <country_c> <is> <New Zealand>
  5. Add a rule: <answer> <is greater than> <8>
  6. Add a rule: <comment> <is not empty>
  7. Set the message as desired, e.g: More love from {name}: {comment}
  8. Set the channel to #kiwi_praise.
  9. Click to save and activate.

Manually post responses to #eliteservicefollowup

To configure:

  1. Login to AskNicely and go to the Workflows tab.
  2. Choose "Send to Slack" at the bottom.
  3. Set name: Send to #eliteservicefollowup
  4. Set to manual trigger.
  5. Set the message as desired, e.g: Please follow up this NPS response from {name} ({email}): {comment}
  6. Set the channel to #eliteservicefollowup
  7. Click to save.

To use:

  1. Go to the Responses tab.
  2. Find a response you want to send, click the triple dots, and select "Send to #eliteservicefollowup"
Did this answer your question?