When you start getting scores back from your customers, you want to be as responsive as possible. The best way is to set up some alerts and notifications so that you can start closing the feedback loop and replying to the comments.
You can set these up in the settings tab; just click on the settings cog in the top-right hand corner, and then select Settings. Choose "Alerts" from the left hand menu.
You can set up as many of these as you'd like, and have it notify different email addresses based on different scores or segments.
You can also turn on real time notifications, so when you're working away in your account, you'll know straight away when you get some new responses in. Just click on the settings cog in the top-right, and then choose "Account" - you can toggle this setting on.
There is also a weekly email setting you can switch on - this means that every week on Mondays you will get emailed an overview of the account; your scores and new comments that have come in. You can turn this on for different users in the account really easily on the accounts page.
If you're using some of our integrations, you can also set these up to work in with you other workflows. You have new responses pop up in your Slack channel, create new tickets in your helpdesk, flow through to your Salesforce account and create new conversations in Intercom for you to reply to straight away.