As an AskNicely Customer
If you're an AskNicely customer and have received a request to remove personal data for an individual, head on over to the People page, select the person icon shown in the example below, and then choose "Delete all data".
This will remove the name and email address of the individual, and anonymise the NPS score and feedback they submitted. It will also stop them from being re-added and surveyed in future.
As an individual who has received an AskNicely survey
Individuals who have received a survey are able to access all the personal data AskNicely has for them, download this as a CSV, update their personal information, and delete their personal information.
- To do this, click on the Privacy link in the survey received:
2. Enter your email address into the data access area for verification:
3. Click on the link in the verification email:
4. Access, download, update, or delete your personal data: