We'll cover two aspects:

  • How can an end user update/change their score?
  • Ways to prevent this
  • How can an Admin/User update/change the score for someone?

How can an end user update/change their score?

  1. If you have "What's the main reason for your {answer}?" in your survey then we can make that score a drop down, which allows the user to pick a different score. If you want this feature, tell the support team to "Turn on Re-selectable Answer" for your account.
  2. If the user re-takes the survey from a different IP, different browser, or their browser didn't cache the survey page.

How AskNicely can prevent this from happening:

If you are interested in having any of these turned on, please reach out to support@asknice.ly for your account to be updated.

  1. Restrict score update: If I turn this on it won't allow for a new score to be submitted 30min after the original score.
  2. Survey Expire: If I turn this on, your survey can have an expiration data so that people won't update/change their score after x number of days.

How an Admin/User can edit a response within AskNicely:

If a customer informs you that they meant to give a different score and you would like to change it, you can do so by going to the Responses page. You will need Admin rights to do this, so you may need to check with your manager first.

  1. Find the response you want to edit - you can search by email address in the top right.
  2. Once you have found the response, click the “...” button in the response window.
  3. Select “Edit.”
  4. From the Edit page, simply change the score number and then scroll down to hit the blue “Save” button.
  5. Once you have changed the score, AskNicely will add an internal note onto that response denoting the original score.

You can also click "Delete" - we don't really recommend this, as doing so too often will make your "Response Rate" and other statistics look wrong.

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