Do you have a 5 Star AskNicely account and ever wonder how to customize your survey? How about setting up workflows? Look no further- we've got you covered!
Let's start with customizing the survey. In your Survey Settings page, next to Request For Comments, you'll see an "options" link. This brings you to the standard 10 scale customization. For 5 Star accounts, just adjust the numbers in the brackets based on the prompt you'd like to see for each star! You can also follow this formatting in the Thanks For Comment portion.
When it comes to setting up Workflows, the same logic applied. When creating an automated workflow to follow up with blank detractors for example, we would set the criteria to send to all scores less than a 4.
5 Star accounts can be a great alternative to the traditional 10 scale model- and applying these customizations allows for full utilization of our platform!
Interested in a 5 Star account? Don't hesitate to reach out and let us know!