Integrating AskNicely and Marketing Cloud makes sending NPS surveys as part of a customer journey simple.
Connecting AskNicely to Marketing Cloud Journey Builder
The first step when integrating AskNicely and Marketing Cloud is to connect your accounts together. Don't worry: when you connect your accounts, we won't send any action immediately - you'll have a chance to make sure everything is ready to go before sending your surveys.
Make sure you're logged in to both your AskNicely and Marketing Cloud accounts, then do the following:
In Marketing Cloud, under your name in the top right, select Administration.
On the Account tab drop-down, select Installed Packages
Choose 'New', and then give it a name, e.g., ‘AskNicely NPS’.
Head on over to Components, and choose 'Add Component'
Choose 'Journey Builder Activity from the checklist.
Give the new Journey Builder Activity a name, e.g., ‘Send AskNicely NPS Survey’, set the category to ‘Messages’, and use the following format for the endpoint URL: https://<yoursubdomain>.asknice.ly/marketingcloud/
When you create or edit a journey using Journey Builder, you should now see the AskNicely Send Survey activity under 'Messages':
Drag it into your journey, and then click on it.
You will need to add your AskNicely API key here. To find this, in your AskNicely navigate to Cog Wheel > Account > scroll to the bottom of the page and select 'Show Key' as shown below.
Once you’ve added the API key and activated the journey, you’re done!